CAREERS

Job Title: Customer Service Representative

Location: Smyrna, GA

Reports To: Operations Manager

Submit Interests: hr@sitechsouth.com

About the position:

At SITECH South, we help customers succeed through advanced site technology, backed by expert support and service. The objective of this position is to support the field sales team, customers, and operations with timely and professional communication, order processing, quote fulfillment, and renewal processing. This position is expected to contribute to a positive customer experience by delivering responsive and solution-oriented service.

ESSENTIAL DUTIES:

• Communicate with customers through various channels including but not limited to - incoming calls, emails, in person and video conferencing

• Support customers by providing helpful information, and answering questions

• Develop as the “Go To” person for repeat customer commercial contacts

• Build quotes for standard products, parts and basic systems

• Liaison role between sales and operations to improve customer experience

• Be responsible for Extended Warranty and Subscription renewals

• Support CRM – input and maintain customer lists and quotations in Salesforce

• Administrate CMD lead system and distribute opportunities to the sales channel

• Support operations and manage customer expectations through expediting, lead time communication and follow up to gauge customer satisfaction

• Assist Operations team as needed with order fulfilment

• Other duties as assigned

MINIMUM REQUIREMENTS:

Education:

• Associate Degree/BA/BS from an accredited school or equivalent experience preferred.

Work Experience:

• Minimum of 2 years of successful customer experience in a technical business preferred
• Construction application\technical knowledge a plus

Experience/Skill Requirements:

• Disciplined organizational and interpersonal skills, must demonstrate sound judgment and decision-making ability
• Strong Communication Skills – able to present Self and Company professionally and effectively to customers via telephone, in writing and especially face-to-face
• Strong Organizational Skills (planning, directing, prioritizing, time management)
• Be Versed in Office Software applications (Word, Outlook, Excel, Salesforce)
• Highly motivated and Self-Disciplined, proven track record as an implementer
• Be a good team player with no drama, personal or otherwise
• Positive, can-do attitude

About SITECH South

SITECH South is a leading provider of construction technology solutions, helping contractors improve productivity, accuracy, and efficiency across every phase of the jobsite. We deliver innovative solutions including Trimble machine control and positioning systems, jobsite software, drone/UAS technology, 3D modeling services, scanning solutions, and supervised autonomy solutions.

Serving the southeastern construction market, SITECH South combines industry-leading technology with expert support, hands-on training, and customized solutions tailored to each customer’s workflow and operational goals. Our team is committed to helping customers maximize equipment performance, streamline communication between the field and office, and operate more efficiently every day.

SITECH South is an equal opportunity employer. Employee benefits include competitive compensation, healthcare, dental, vision and retirement plan options.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Job Title: Field Technician

Location: Sunrise, FL

Department: Civil Engineering and Construction

Submit Interest: hr@sitechsouth.com

Reports To: Service Manager

Position Overview:

We are seeking a customer-focused, responsible individual that, with high attention to detail, can independently troubleshoot, remove, install, replace, re-build, repair, & test 3D and 2D GPS and Laser Guidance Machine Control parts/equipment on construction and agriculture equipment at an advanced level while working in the field.

Key Responsibilities:

• Check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties.
• Apprentice role in machine control and bench repair. May perform repair both in the field and in the shop.
• Pre-Installation checkout of machine control systems prior to going to the field (complete electrical system, software and bill-of-materials compliance checkout).
• Uses computers for troubleshooting, upgrading proprietary manufacturer’s software, firmware and networks.
• Uses manuals, repair manuals, parts manuals, parts diagrams to troubleshoot Trimble and associated vendors equipment.
• Uses hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment on machine control technnology equipment.
• Uses electronic test instruments and computers to reprogram equipment controllers.
• Uses tools to disassemble/reassemble parts or equipment; cleans parts with rags, cleaners, power washer; uses test equipment to make diagnostic checks; and uses powered equipment or tools to make repairs.
• Climbs up onto, under, & into vehicles to gain access to all parts of vehicle.
• Physically moves items onto and/or off vehicle (control boxes, cables, sensors, receivers, masts, etc.) & then to move parts to locations for disassembly, repair, then back to the vehicle for reassembly.
• Assists in troubleshooting on electrical, electronic and hydraulic technology systems.
• Provide basic functional machine control guidance onsite training.
• Lift/carry and position components and parts into place.

Required Qualifications:

Education:

Associate’s degree or equivalent experience. Experience in the construction or agriculture field is preferred.

Work Experience:

1+ years of work experience. Experience in construction and/or agriculture machinery where GPS and Laser guidance technology is preferred. Must be capable of learning guidance technology systems [i.e. GPS, Total Station Robotics, Computer Networks (e.g. CAN), etc.] for numerous model lines.

Physical:

Must be able to daily and repeatedly stoop, kneel, bend and climb beside, onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports.  Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 100 pounds.

Other:

Must be able to effectively document repair activities on customer work orders. Must have cognitive reasoning and problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. You should have basic proficiency using P.C. base equipment and parts information and the ability to learn and use various diagnostic and troubleshooting software. Ability to work independently with minimal supervision.

Field Activity:

Must be able to daily operate a service vehicle and drive for extended periods to reach customers locations. Must be able to effectively communicate using telephones and other electronic media to receive instructions and to provide service information. Must be able to effectively deal directly with customers at site locations in a professional manner.

Additional Details:

Field activities require a valid state driver’s license (obtained within 30 days of hire a valid license within the state of SITECH South’s operation) AND possess a safe driving record, as outlined in the SITECH South’s Employee Handbook.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.

Submit resume to HR@sitechsouth.com

About Us
SITECH South is the trusted leader in construction technology solutions, helping contractors across the Southeast maximize productivity and efficiency on every job. From Trimble machine control, GPS, and job site positioning systems to Spectra lasers, drone solutions, 3D modeling, and advanced software integrations, we deliver precision tools that transform the way you build. Beyond technology, our team provides expert support, on-site demonstrations, and tailored recommendations to ensure your projects run smarter, faster, and more profitably.Top of Form

Job Title: Regional Sales Representative

Location: Alabama (Remote with regional travel)

Department: UAS

Submit Interest: hr@sitechsouth.com

Reports To: UAS Manager

Position Overview:

We are seeking a dynamic, results-driven UAS Sales Representative to join our growing team, focused on driving sales and expanding our market presence across Florida. The Regional Sales Representative reports directly to the Business Development Manager and is responsible for actively developing and growing the market by identifying and selling to both strategic customers, such as large construction contractors, and smaller-scale construction customers.

Duties include achieving quarterly and annual sales targets and growing SISO Air’s market share in the region. The Rep must be proficient in the use of Heavy Civil Construction Technology solutions and have a minimum of 5 years’ experience in construction or related industries, plus 3 years in B2B sales, with a proven ability to prospect and drive sales growth. In addition, applicants should ideally have a degree in a technical and/or civil engineering, surveying, and/or a related business field.

Key Responsibilities:

· Accountable for the sales performance of the region, including the achievement of revenue and profit on a monthly/quarterly/annual basis

· Manages regional expense budgets on a monthly/quarterly/annual basis

· Achieves regional revenue forecasts

· Maintains strong customer relations and satisfaction; proactively and diligently works to ensure customer problems are resolved quickly

· Works diligently to achieve company objectives and goals as a team player

· Monitors and reports strengths, weaknesses, opportunities, and threats in the market, specifically with competitors

· Delivers regular and accurate forecasts to the VP of Sales and President

· Collects information that aids in the development and improvement of product and service offerings

· Dedicated to customer satisfaction and consistently improving results

· Manage relationships and sales opportunities with industry partners

· Any other duties as assigned.

Required Qualifications:

· Strong Sales aptitude – well organized, displaying sales success of products and services, B2B preferable, closely manages Sales Pipeline

· Experienced in the following aspects of the sales process:

• · Maintains an appropriate sense of urgency
• · Calculation of market share
• · Calculating deal closure rate
• · Executes sales plans focusing on territory and product line
• · Plans sales activities daily, weekly, and monthly

· Good listener with the ability to solve complex problems through consultative sales

· Performs key account management to maximize the company’s success in building strong relationships with leading regional customers

· Works hard to guarantee high current customer retention

· Strong team member, shares information about successes and failures with fellow employees to help achieve objectives as a team

· Willingness to take disciplined risks

· Able to set priorities appropriate for short and long-term objectives

· Possesses integrity and good character

· Maintains sense of urgency, appropriate impatience

· Willingness to give personal commitment to, and make personal sacrifices for, the job

· Ability to modify behavior/approach in different situations

· Willingness to learn from and listen to others

· Keeps up to date with market trends and new developments, utilizing information for business improvement

· Ability to make strategic and financial decisions

· Strong motivational, innovative, and interpersonal skills

· Analytical expertise in understanding complex issues and their consequences

Additional Details:

· Travel Requirement: Up to 60% travel within Florida for client meetings, demonstrations, and events.

· Compensation: Competitive base salary plus commission, benefits, and vehicle allowance.

· Work Environment: Home office-based with regular travel throughout the assigned territory and visits to our corporate office in Smyrna, GA.

Job Title: Regional Sales Representative

Location: Coastal and SE GA (Remote with regional travel)

Department: Civil Engineering and Construction (CEC)

Submit Interest: hr@sitechsouth.com

Reports To: VP of Sales

Employment Type: Full-time

Position Overview:

We are seeking a dynamic and results-driven Site Machine Guidance Technology Sales Representative to join our growing team, focused on driving sales and expanding our market presence across the state of Georgia. The Regional Sales Representative reports directly to the VP of Sales and is responsible for actively developing and growing the market by identifying and selling to both strategic customers such as large construction contractors and smaller scale construction customers. Duties include achieving quarterly and annual sales targets and growing SITECH South’s market share in the region. The Rep must be proficient in the use of Heavy Civil Construction Technology solutions and have a minimum of five years’ experience in construction or related industries plus three years in B2B sales with a proven ability to prospect and generate sales growth. In addition, applicants should ideally have a degree in a technical and/or civil engineering, surveying, and/or a related business field.

Key Responsibilities:

• Accountable for the sales performance of the region including the achievement of revenue and profit on a monthly/quarterly/annual basis
• Manages regional expense budgets on a monthly/quarterly/annual basis
• Achieves regional revenue forecasts
• Maintains strong customer relations and satisfaction; proactively and diligently works to ensure customer problems are resolved quickly
• Works diligently to achieve company objectives and goals as a team player
• Monitors and reports strengths, weaknesses, opportunities and threats in the market, specifically with competitors
• Delivers regular and accurate forecasts to the VP of Sales and President
• Collects information that aids in the development and improvement of products and services offerings
• Dedicated to customer satisfaction and consistently improving results
• Manage relationships and sales opportunities with industry partners
• Any other duties as assigned.

Required Qualifications:

• Strong Sales aptitude – well organized, displaying sales success of products and services, B2B preferable, closely manages Sales Pipeline
• Experienced in the following aspects of the sales process:
• Maintains an appropriate sense of urgency
• Calculation of market share
• Calculating deal closure rate
• Executes sales plans focusing on territory and product line
• Plans sales activities daily, weekly and monthly
• Good listener with ability to solve complex problems through consultative sales
• Performs key account management to maximize the company’s success in building
strong relationships with leading regional customers
• Works hard to guarantee high current customer retention
• Strong team member, shares information about successes and failures with fellow
employees to help achieve objectives as a team
• Willingness to take disciplined risks
• Able to set priorities appropriate for short and long-term objectives
• Possesses integrity and good character
• Maintains sense of urgency, appropriate impatience
• Willingness to give personal commitment to, and make personal sacrifices for, the job
• Ability to modify behavior/approach in different situations
• Willingness to learn from and listen to others
• Keeps up to date with market trends and new developments utilizing information for business improvement
• Ability to make strategic and financial decisions
• Strong motivational, innovative, and interpersonal skills
• Analytical expertise in understanding complex issues and their consequences

Additional Details:

• Travel Requirement: Up to 60% travel within Georgia for client meetings, demonstrations, and events.
• Compensation: Competitive base salary plus commission, benefits, and vehicle allowance.
• Work Environment: Home office-based with regular travel throughout the assigned territory and visits to our corporate office in Smyrna, GA.

Education/Experience

• Bachelor’s Degree or equivalent in a technical, civil engineering, surveying, or related business field
• Extensive knowledge of SITECH and Trimble products, typically gained through experience with an end customer
• Construction machine operation or field crew management experience a plus
• Minimum of 5 years’ experience in construction or a related industry
• Previous experience in field sales preferred

Testing Requirements

• Applicants may be required to pass a written and/or oral examination before being considered for employment in this position
• Applicants will be required to pass a medical physical and drug screen

Compensation

• Competitive pay is commensurate with experience and performance
• Benefits include a 401K, healthcare options including dental and vision
• Paid vacation

About Us

SITECH South is the trusted leader in construction technology solutions, helping contractors across the Southeast maximize productivity and efficiency on every job. From Trimble machine control, GPS, and job site positioning systems to Spectra lasers, Bluelight Autonomy systems, Sodex Lidar Solutions, drone solutions, 3D modeling, and advanced software integrations, we deliver precision tools that transform the way you build. Beyond technology, our team provides expert support, on-site demonstrations, and tailored recommendations to ensure your projects run smarter, faster, and more profitably.